Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
If you wish to change or cancel an order contact our Customer Service team on 0191 3898337 any time between 8.30am and 4pm – Monday to Friday. Please have the order number and date the order was placed to hand
If your products have already been delivered, then you will need to follow our returns procedure below.
To create a new account click the “Account Details” tab on the menu. This will allow you to register a new account.
There are two ways:
- You can set a temporary address at the point of your order or for a permanent change
- Once logged in, go to your account, select the “Addresses” tab and edit your address
No. Your financial transactions are processed by either Stripe. We do not have access to your credit card detaiils.
Yes. We charge VAT at the current rate on all items that are taxable.
We only ship within the United Kingdom.
Where possible we deliver all products at the same time.
If you need to swap an item
Returns and Exchanges
We hope you will be pleased with your purchase. Should you wish to return an item (excluding kitchen equipment, please see returning kitchen equipment, below), we will be happy to refund in full or exchange, if it is in full resaleable condition. Returns should be made within reasonable time (usually 30 days) and in original undamaged packaging.
Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 3 days of delivery.
Please note that there may be a collection charge for any items returned.
In both instances, please call our customer helpline on 0191 3898337 to obtain details on how to return your product.
Returning Kitchen Equipment:
Please ensure that you have assessed all the technical specification, available on the website prior to ordering. Should you remain unsure of what product is right for you, please call our kitchen equipment specialist for free and impartial advice on 0191 3898337
Should you wish to return your kitchen equipment item(s) it must first be agreed with Restaurant Kitchen Ltd. A restocking charge of 25% applies, and we reserve the right to charge for return carriage.
Please note that any kitchen equipment items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be honoured once the goods have been received and inspected by Restaurant Kitchen Ltd. In the event of returned goods being