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Common queries answered

Frequently asked Questions

If you wish to change or cancel an order contact our Customer Service team on 0191 3898337 any time between 8.30am and 4pm – Monday to Friday. Please have the order number and date the order was placed to hand

If your products have already been delivered, then you will need to follow our returns procedure below.

To create a new account click the “Account Details” tab on the menu. This will allow you to register a new account.

There are two ways:

  • You can set a temporary address at the point of your order or for a permanent change
  • Once logged in, go to your account, select the “Addresses” tab and edit your address

No. Your financial transactions are processed by either Stripe. We do not have access to your credit card detaiils.

Yes. We charge VAT at the current rate on all items that are taxable.

We only ship within the United Kingdom.

Where possible we deliver all products at the same time.

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